Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? The team at Online Casinos Australia is here to help. Use the details below to get in touch — we read every message and aim to reply promptly.
How to Reach Us
The best way to contact us is by email. Whether your query is about a specific casino listing, a bonus term you'd like clarified, or a general question about our site, send it through to:
We aim to respond to all enquiries within 48 hours on business days. During busy periods it may take a little longer, but we'll always get back to you.
What We Can Help With
- Review queries — if you believe information in one of our casino reviews is outdated or inaccurate, let us know and we'll investigate.
- Bonus and promotion questions — our team can point you toward the right details, though for live offer terms you'll need to confirm directly with the casino.
- Site feedback — suggestions for new casinos to cover, features you'd like to see, or general thoughts on how we can improve.
- Player experiences — if you've had a notable experience (positive or negative) with a casino we've reviewed, we'd genuinely like to hear about it. Real player feedback helps us keep our assessments honest and current.
- Editorial or media enquiries — journalists, researchers or affiliates looking to collaborate or request comment can also reach us at the same address.
What We Cannot Help With
We are an independent comparison and review site, not an agent for any of the casinos listed on this page. That means we are unable to:
- Access your casino account or intervene in account disputes
- Process deposits, withdrawals or bonus claims on your behalf
- Provide legal or financial advice
- Guarantee outcomes of any casino promotion or game
For account-specific issues, contact the casino's own support team directly. Most of the casinos we review offer 24/7 live chat and email support.
Responsible Gambling Support
If you or someone you know is experiencing difficulties with gambling, please reach out to a support service rather than waiting. Free, confidential help is available in Australia at any time:
- Gambling Help Online — gamblinghelponline.org.au — 1800 858 858 (24/7, free)
- Lifeline — 13 11 14 (24/7 crisis support)
You can also find information about spending limits, self-exclusion and other protective tools on our responsible gambling page.
About Our Editorial Approach
Online Casinos Australia is an independent site. Our rankings and editorial ratings are based on structured research and review criteria — they are not for sale, and no commercial arrangement with a casino operator determines where a site appears in our listings. If you have concerns about how a casino has been assessed, or believe our editorial process needs scrutiny, please write to us. Transparency matters to us.
For more on who we are and how we work, visit our About Us page. For the terms that govern your use of this site, see our Terms and Conditions.
Response Times
| Type of Enquiry | Expected Response Time |
|---|---|
| General questions and feedback | Within 48 hours (business days) |
| Review accuracy or update requests | Within 3–5 business days |
| Editorial and media enquiries | Within 5 business days |
We appreciate you taking the time to reach out. Every message helps us make Online Casinos Australia a more useful, accurate resource for Australian players.